Returns

We accept returns within 14 calendar days of delivery.

To be eligible for a return, rhythmic gymnastics toe shoes must be:

• Completely unworn and unused
• Clean and free from dirt, marks, odors, or signs of use
• In their original condition
• Returned with all original packaging, labels, and accessories
• Purchased directly from Pivot RG Shop

Important: Please Try Shoes Carefully

Because rhythmic gymnastics toe shoes are worn directly on the feet, they must remain completely clean and unused to qualify for a return.

If you need to check the fit, please try the shoes indoors on a clean, smooth surface.

Please do not practice, walk outdoors, perform turns, or use the shoes on a gymnastics floor before deciding whether you want to keep them.

Shoes that show signs of wear or use cannot be accepted for a return or size exchange.

This policy allows us to maintain the quality and hygiene of our footwear for every customer.

How to Request a Return

To start a return, contact us at pivotrgshop@gmail.com

with:

• Your name
• Order number
• Item you wish to return
• Reason for the return
• Whether you would like a refund or exchange

Please do not send a return before receiving return instructions from Pivot RG Shop.

After your return request is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for the cost of return shipping for returns due to any reason not caused by Pivot RG Shop.

If Pivot RG Shop sent the wrong size or wrong product, we will cover the reasonable shipping costs associated with correcting the error.

We recommend using a shipping service that provides tracking. Pivot RG Shop is not responsible for return packages lost in transit before they reach us.

Exchanges

We are happy to offer one size exchange for eligible, unworn toe shoes within 15 days of delivery.

If you need a different size, please contact us before sending the shoes back.

The replacement size is subject to availability.

Size Exchange Shipping

For a standard size exchange due to a customer-selected size, the customer is responsible for:

• Shipping the original pair back to Pivot RG Shop
• Any applicable shipping cost for the replacement pair

If Pivot RG Shop sent the wrong size or wrong product, we will cover the reasonable shipping costs associated with correcting the error.

If Your Replacement Size Is Unavailable

If the requested replacement size is unavailable, you may choose another available size of equal value (different model/ brand) or request a refund for the returned item.

If the replacement item has a different price, any applicable price difference will be handled before the exchange is completed.

Defective Products

We carefully inspect our products before shipping.

If you believe your toe shoes have a manufacturing defect, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the product
• A description of the defect
• Photos showing the affected area

Please do not continue using the shoes after discovering a possible manufacturing defect.

Normal wear and tear, damage caused by improper use, or damage resulting from failure to follow the product care instructions are not considered manufacturing defects.

Incorrect Item or Size Sent by Pivot RG Shop

If we accidentally send you the wrong product or wrong size, please contact us within 7 days of delivery.

We will correct the error and cover the reasonable shipping costs associated with returning the incorrect item and sending the correct item.

Please keep the item unused and in its original condition while we arrange the correction.

Sale and Clearance Items

Unless otherwise stated on the product page, sale and clearance items are eligible for return or exchange under the same conditions as regular-price items.

Any item specifically marked "Final Sale" is not eligible for return, refund, or exchange.

International Orders

At this time, Pivot RG Shop ships within the United States only.

If international shipping becomes available in the future, international shipping terms, customs duties, taxes, and import charges will be specified in a separate section of this policy.

Contact Us

If you have questions about shipping, returns, exchanges, or sizing, please contact us before placing your order at pivotrgshop@gmail.com