Shipping policy
Shipping
Order Processing
Orders are processed Monday through Friday, 9:00 AM–5:00 PM Pacific Time, excluding US holidays.
Orders placed outside of business hours, on weekends, or on holidays will be processed on the next business day.
Please allow up to 24 hours for your order to be processed after you receive your order confirmation email.
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to become active.
Shipping within the United States
We currently ship orders within the United States.
Available shipping methods and shipping costs are displayed at checkout and may vary depending on your order size, destination, and shipping method selected.
Estimated delivery times are provided by the carrier and are estimates only, not guaranteed delivery dates.
Carrier delays may occur because of weather, holidays, high shipping volume, incorrect addresses, operational issues, or other circumstances outside Pivot RG Shop's control.
Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an incorrect address, contact us as soon as possible at pivotrgshop@gmail.com
We will do our best to correct the address before the order ships. However, once an order has been shipped, we may not be able to change the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply to resend the order.
Tracking
Once your order ships, you will receive a tracking number by email.
Please use the carrier's tracking information to monitor your package.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's mailroom, and the carrier.
If you still cannot locate the package, please contact us, and we will assist you in contacting the carrier.
Delayed or Lost Packages
Pivot RG Shop is not responsible for carrier delays that occur after an order has been handed over to the shipping carrier.
However, we will do our best to assist you if your package is significantly delayed or appears to be lost.
A package that is temporarily delayed is not automatically considered lost.
If the carrier confirms that a package has been lost, Pivot RG Shop will work with the carrier to determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement or refund after the carrier's claim process has been completed.
Please contact us if your package has not arrived and the tracking information appears unusual or has stopped updating.
Damaged Packages or Products
Please inspect your package when it arrives.
If your toe shoes appear to have been damaged during shipping, please contact us within 48 hours of delivery at pivotrgshop@gmail.com
Please provide:
- Your order number
- A description of the problem
- Photos of the shoes
- Photos of the shipping box and packaging
- Photos of the shipping label
Please keep the original shipping packaging until we have reviewed the issue.
If the product was damaged during shipping, Pivot RG Shop will work with you to provide an appropriate solution.